Download Video ITIL Online
Who is this course suitable for?
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.
What does this course cover?
The course covers the fundamentals of the IT Infrastructure Library (ITIL) which covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. Those five core volumes are:
Service Strategy - provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations aims and strategy.
Service Design - provides guidance on the design of new or changed services for introduction into the live environment.
Service Transition - provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
Service Operation - provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
Continual Service Improvement - looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.
It culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management Version 3 and is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Diploma in IT Service Management.
The course is comprised of lecture sessions, short exercises which reinforce the knowledge gained and practice examinations.
Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
Are there entry requirements?
Involvement in the provision or receipt of IT Services.
What's included?
Our package includes lunch and refreshments, and full course materials.
Although the course is non-residential, we offer help finding appropriate hotels, close to the training venue.
Additional info
The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services.